Holiday FAQs

Q: How do I secure an interview or capture footage at my local Toys“R”Us or Babies“R”Us store?
A: All requests must be approved in advance through the Toys“R”Us Public Relations department. Please contact us at (973) 617-5900 or to secure appropriate permissions.
Please note we cannot accommodate all requests.

Q: I would like to request an interview with an executive from your company. How can I go about doing that?
A: All requests are handled through the Toys“R”Us Public Relations department. Please contact us at (973) 617-5900 or
Please note we cannot accommodate all requests.

Q: How can I sign up to receive e-mail alerts when a press release is posted?
A: Please click here, then click “E-mail Alerts” on the left-side of the page and enter your contact information.

Q: How may I request Toys“R”Us b-roll footage?
A: Please contact the Toys“R”Us Public Relations department at (973) 617-5900 or

Q: What are you doing differently this holiday season to make it EASY for customers to shop with Toys“R”Us?  
A: We recently lowered the free shipping minimum required for online orders at and from $49 to $19. This new free shipping threshold is among the most competitive in the online retail space and allows us to further enhance the online shopping experience for our customers during the holiday season. For more information, visit

Q:  What are the Hot Toys this year?
A: Click here to view the toys featured on the 2015 Toys“R”Us Holiday Hot Toy List, including the Fabulous 15. The Holiday Hot Toy List is an annual resource for gift-givers created by Toys"R"Us' leading toy experts, who are dedicated to identifying playthings that are sure to top kids’ wish lists.

Q: How can I obtain product samples or images of the Hot Toys?
A: Please contact the Toys“R”Us Public Relations department at 973-617-5900 or via e-mail at

Q: How many employees are you hiring this holiday season?
A: We plan to hire 40,000 seasonal workers at our stores and distribution centers nationwide, more than doubling our workforce as we prepare for the busy shopping months ahead. As a specialty toy retailer, part of what differentiates Toys“R”Us is our knowledgeable, toy-trained staff who can provide expert advice to customers searching for the perfect gift for the child in their lives.

For more information and to apply, please visit our Holiday Hiring website.

Q: Are you offering Free Layaway this year? How does the Toys“R”Us layaway program work?
A: Yes. Back by popular demand, Toys“R”Us is once again offering FREE layaway this holiday season, waiving the usual $5 service fee from now through December 11. Available for in-store purchases only, our Free Layaway program offers customers the opportunity to make small payments over an extended period of time on eligible items, including toys, electronics, baby gear and more. Layaway orders must be created in-store, but customers can make subsequent payments either in-store or online, no matter where they started their order. Final payment and pickup date is Friday, December 11, 2015. For more information, please visit

Q: What is included in the Toys“R”Us, Inc. Price Match Guarantee this year?
A: The Toys“R”Us Price Match Guarantee includes local competitors, selected online retailer pricing and and pricing, removing any doubt that customers are receiving the best available prices. Valid for in-store purchases only, Toys“R”Us will match a competitor’s advertised price on identical items when customers present a local competitor’s print ad or their website showing the item available for less. For more information, please visit

Q: How may I sign up to be a Rewards“R”Us member?
A: Customers can sign up for the company’s complimentary loyalty program at any “R”Us store nationwide, or at

Q: What are the loyalty incentives Toys“R”Us, Inc. is offering this holiday season?
A: Please visit to learn about the company’s loyalty promotions offered throughout the holiday season and to sign up to be a Rewards“R”Us member to take advantage of exclusive offers and savings year-round.

Q: How may I sign up for the “R”Us Credit Card?
A: Customers can sign up for the “R”Us Credit Card at any “R”Us store nationwide, or at Subject to credit approval.

Q:Where can I get a copy of The Great Big Toys"R"Us Book of Awesome?
A: The annual go-to resource for gift-givers shopping for kids will begin to arrive in homes on Tuesday, October 27, and in newspapers nationwide on Saturday, October 31. Shoppers can also browse a digital version of The Great Big Toys"R"Us Book of Awesome at after October 31. Additionally, customers can visit their local Toys“R”Us store to obtain a copy after October 31.

Q: What dates are the offers in The Great Big Toys"R"Us Book of Awesome?
A: Deals and discounts highlighted in The Great Toys"R"Us Book of Awesome are valid Sunday, November 1 through Saturday, November 21.

Q: What time will Toys“R”Us stores open on Thanksgiving and Black Friday?
A: Toys“R”Us stores nationwide will open at 5pm on Thursday, November 26*, the same time as last year. Stores will remain open through 11pm on Friday, November 27, offering hot doorbusters and deals on the season’s most sought-after playthings, which will be released in the coming weeks.
*Toys“R”Us stores in Paramus, NJ, will open on Friday, November 27 at 7amand stores in Watchung, NJ will open on Thanksgiving from 5 – 9pm and will reopen Friday, November 27 from 12am – 11pm. Select stores in Maine, Massachusetts, Rhode Island and Puerto Rico will also have varying store open times. All store hours can be found online at
Q: What services will Toys“R”Us offer Black Friday customers to make holiday toy shopping easy?
A: Beginning Thanksgiving Weekend and continuing through Christmas Eve, Toys“R”Us will introduce a range of convenient in-store and digital services based on consumer insights and designed to ensure holiday gift-giving is easy and stress-free, making every shopping experience at Toys“R”Us an #AwesomeMoment for customers. From the Toys“R”Us “Navigators,” also known as the “G.P.S.” (Gurus for Play Stuff) to digital store-specific maps, daily toy shipments and a dedicated Express Lane at checkout, Toys“R”Us is committed to providing customers with a holiday shopping experience made easy.
Q: Is Toys“R”Us prepared to meet demand of must-have toys on Black Friday?
A: Toys“R”Us prepares throughout the year to accommodate Black Friday crowds and will have more of the hottest toys, in stock, than anywhere else. As a specialty toy retailer, Toys“R”Us has the ability to truly know what toys will top kids’ wish lists during the holidays and works hard to ensure its stores  have significant quantities of these must-have items.

Q: What is your return policy?
A: Those who want to start their holiday shopping early can do so worry-free knowing that Toys“R”Us will offer an extended return policy after Christmas.

Items purchased on or after September 1, 2015 may be returned through January 23, 2016 if accompanied by a sales or gift receipt or online packing slip. Select Electronics & Entertainment items (computer hardware such as eReaders, netbooks and tablets) purchased on or after November 1, 2015 may be returned or exchanged until January 9, 2016. Video game hardware, personal DVD players, digital cameras, camcorders, digital audio players, no-contact cell phones and baby monitors purchased on or after November 1, 2015 may be returned or exchanged until January 23, 2016.

Q: What are the company’s plans for Cyber Monday?
A: will kick off Cyber Week with eight days of incredible savings, including weeklong offers and hot daily deals on the season’s most sought-after brands starting Saturday, November 28 through Saturday, December 5. In addition, the company will launch its earliest ever start to Cyber Monday with the first round of deals available online at 8am ET on Sunday, November 29.

Online shoppers seeking the best values will find a broad assortment of the hottest toys in-stock, as well as the flexibility to pick up their purchases in a local store or take advantage of the company’s $19 free shipping minimum – one of the lowest free shipping offers on the market.

To stay up-to-date on all the latest Cyber Week offers as they happen, be sure to bookmark or favorite the Toys“R”Us Today’s Deals store found at