Holiday FAQs

Q: What is your return policy?   
A: Through January 22, 2014, returns accompanied by a sales or gift receipt or online packing slip will be accepted, regardless of whether or not the item was purchased within the company’s general 90-day window for returns. Those who want to start their holiday shopping early can do so worry-free knowing that Toys“R”Us will offer an extended return policy after Christmas. Select Electronics & Entertainment items (computer hardware such as eReaders, netbooks, and tablets) are excluded from the 90-day return policy. Items purchased on or after November 1 may be returned or exchanged until January 9, 2015.

Q: How many employees are you hiring this holiday season?
A: We plan to hire 45,000 seasonal workers at our stores and distribution centers nationwide, more than doubling our workforce as we prepare for the busy shopping months ahead. As a specialty toy retailer, part of what differentiates Toys“R”Us is our knowledgeable, toy-trained staff who can provide expert advice to customers searching for the perfect gift for the child in their lives.

For more information and to apply, please visit our Holiday Hiring website.

Q:  What are the Hot Toys this year?
A: Click here to view the toys featured on the 2014 Toys“R”Us Holiday Hot Toy List, including the Fabulous 15. The Holiday Hot Toy List is an annual resource for gift-givers created by Toys"R"Us' leading toy experts’, who are dedicated to identifying playthings that are sure to top kids’ wish lists.

Q:  How can I obtain product samples or images of the Hot Toys?
A: Please contact the Toys“R”Us Public Relations department at 973-617-5900 or via e-mail at

Q:  How do I secure an interview or capture footage at my local Toys“R”Us or Babies“R”Us store?
A: All requests must be approved in advance through the Toys“R”Us Public Relations department.  Please contact us at (973) 617-5900 or to secure appropriate permissions.
Please note we cannot accommodate all requests.

Q:  I would like to request an interview with an executive from your company.  How can I go about doing that?
A:  All requests are handled through the Toys“R”Us Public Relations department. Please contact us at (973) 617-5900 or
Please note we cannot accommodate all requests.

Q:  How can I sign up to receive e-mail alerts when a press release is posted?
A: Please click here, then click “E-mail Alerts” on the left-side of the page and enter your contact information.

Q: How may I request Toys“R”Us b-roll footage?
A: Please contact the Toys“R”Us Public Relations department at (973) 617-5900 or

Q: What changes have been made to the Rewards“R”Us loyalty program this year?
A: Toys“R”Us, Inc. has relaunched its more than 18 million member-strong Rewards“R”Us program to best enhance its most loyal customers’ experience with the brand. Existing Rewards“R”Us members or those who sign up in-store or online at will be able to earn more rewards…faster! Loyalty members will also be able to bank points for future purchases, enjoy an extended validity period when redeeming their rewards and receive exclusive savings and offers more than ever before. To learn more, vist

Q: How may I sign up to be a Rewards“R”Us member?
A: Customers can sign up for the company’s complimentary loyalty program at any “R”Us store nationwide, or at

Q: What are the loyalty incentives Toys“R”Us, Inc. is offering this holiday season?
A: Please visit to learn about the company’s loyalty promotions offered throughout the holiday season and to sign up to be a Rewards“R”Us member to take advantage of exclusive offers and savings year-round.

Q: How may I sign up for the “R”Us Credit Card?
A: Customers can sign up for the “R”Us Credit Card at any “R”Us store nationwide, or at Subject to credit approval.

Q: How does the Toys“R”Us layaway program work?
A: We’ve enhanced our layaway program this year to allow customers to create their layaway order online, in addition to in-store. Customers can make subsequent payments either in-store or online, no matter where they started their order. And, when customers create a layaway order online, they can choose to have their items shipped to their home directly once final payment is made, or shipped to a local store free of charge. Back by popular demand, Toys“R”Us is again offering FREE layaway this holiday season, with no upfront fees through December 11 and no minimum purchase requirement.  The free offer began on September 1. For more information, please visit

Q: What is included in the Toys“R”Us, Inc. “Price Match Guarantee” this year?
A: The Toys“R”Us “Price Match Guarantee” includes local competitors, selected online retailer pricing and and pricing, removing any doubt that customers are receiving the best available prices. Toys“R”Us will match a competitor’s advertised price on identical items when customers present a local competitor’s print ad or their website showing the item available for less. For more information, please visit